Ordering
Home Barn offers unusual vintage items with unique character and signs of age, all products may be subject to small variations in colour and size from the images on the website; if in any doubt please don’t hesitate to contact us prior to ordering.
To place an order simply add your item to your shopping basket on our website and see our shipping costs before placing your order.
Click and Collect from Home Barn is also possible. Â Please bring an extra pair of hands when ordering heavy items you wish to collect in person as we do not have removal men on site to lift with you. Â Not all of our staff are capable of lifting heavy items and it will be your responsibility to remove such items safely from the store. Due to lack of storage all click and collect items must be collected within 10 days of ordering unless approved in writing prior to ordering.
Dining tables and any other item with a length of over 185cm such as a cabinet can not be collected in person or via a third party courier from Homebarn.
Alternatively we will be pleased to take you order by phone.
Our apologies if there isn’t always someone available to take your order, but please leave your name and telephone number and we will call you back.
Collection of online order from Homebarn.
Collection of orders must be undertaken during the opening hours above. We are sorry but collection outside these hours is not permitted as the security gates lock automatically at closing time.
Online & website orders must be collected within 10 days of order date.
Please note we are not open on Bank Holidays.
Please note that we do not allow customer or their couriers to collect large cabinets or dining tables from Homebarn.
Almost all of our beautiful stock is listed online and available for nationwide delivery or via click and collect from our store in Buckinghamshire.
Delivery
If in stock, you should receive your order within 2-14 working days – for Scotland, Ireland and some parts of rural England this may take a little longer. Â For out of stock products, and bespoke orders you should receive your order within 10-14 working days of stock becoming available.
If you need your order urgently please contact us before placing the order and we may be able to quote for a faster delivery.
For bespoke, hand made items please see the individual products for details of lead times.
Payment
All prices and payments are in pounds sterling and include VAT where applicable. The following credit and debit cards are accepted:
MasterCard, Maestro (Domestic), Maestro International (only with SecureCode), Visa, Visa Debit, Visa Electron, Amex, Solo and JCB.
Delivery can only be arranged once any balance has been paid in full.
For telephone orders we accept these credit and debit cards. Regretfully we do not accept payment by cheque, PayPal or via bank transfer.
All payments details are encrypted and secured by using a leading Payments Service Provider, consequently for internet transactions none of your card details are held by Home Barn or on our website.
Confirmation
For internet orders you will receive a confirmation e-mail prior to dispatch and an invoice with the order.
For telephone orders we will enclose an invoice and card receipt with the order.
Return of online orders
If goods are found damaged on receipt please contact us immediately to arrange a return.
You can return products for any other reason within 14 days of receipt of the order providing the product is in its original condition but you will bear the cost of returning the goods suitably packaged and insured; please obtain proof of posting on returning your order.
You must inform us if you are returning your item within 14 days of receipt of goods. Â Returns will only be accepted within 14 days of the receipt of order.
The cost of the product will be refunded within 14 days of the receipt of the return.
If you have ordered online (for example a piece of furniture) and you are offered a delivery slot which you can not accept this is deemed to be part of the 14 day return period. Â Your 14 days in which you are eligible to return an item begins from the time and date at which you were offered a delivery slot even if you refuse this delivery slot.
Once a delivery time and date is set you would need to give us 72 hours notice of any variation to the date you have agreed to. Should there be no one available at the given address on the date you have agreed to and you have not given the courier 72 hours notice you would need to pay the delivery fee as set for the first delivery again.
Please send your return to Homebarn, Wilton Farm, Marlow Road, Little Marlow, SL7 3RR to arrived within 14 days of receipt of order.
Return of online orders delivered by courier (Furniture items)
If you have ordered online (for example a piece of furniture) and you are offered a delivery slot which you can not accept this is deemed to be part of the 14 day return period. Â Your 14 days in which you are eligible to return an item begin.
Delivery of furniture by courier is normally undertaken within 1-2 weeks for England and 1-4 weeks for Scotland and Wales.
Cancellation Policy Relating To Bespoke Items
When your order is placed with us and a deposit or full payment has been made our cabinetmakers get to work straight away on preparing your timbers and making your table.
No refunds or exchanges can be given on bespoke items that have been made to your specifications unless there is a manufacturing fault or the items are not what you ordered.
If you wish to cancel your order after you have paid either a deposit or made full payment you may cancel within 24 hours of payment. Please let us know by contacting us by email stating the reasons for cancellation.  Cancellations may be made by phone but must also be emailed through to us in order to confirm your wishes in writing.
Bespoke items can not be cancelled after 24 hours or placing your order as manufacturing will have begun.
When 24 hours has elapsed after placing your order with us no refund or exchanges can be given if you have changed your mind or your circumstances have altered. It is not normally possible to make alterations to sizes or finishes after 24 hours has elapsed.
If goods are found to be faulty or defective the customer will have the right to receive a full refund or an exchange. Where the defect is deemed small or easily rectified we will have the right carry out these works and remedy the problem.
In Store Purchases – Return Policy
We offer a shop credit which is valid for one year from date of issue on any items returned within 14 day of purchase.
Items purchased in store can not be refunded, they can be exchanged or alternatively you will be given a credit note.
Items returned after the 14 day period has elapsed can not be refunded, credited or exchanged.
Privacy
When you make a purchase we need to collect certain information to fulfil your order. we do not sell, rent or otherwise distribute this information to any third parties for any purpose.
If you have asked to be added to the mailing list for our newsletter we will send you details of my new products and any events as they become available; you can request removal from my mailing list at any time by contacting us.
We will not disclose your details to anybody unless required by law to do so or unless you explicitly give me the authority to do so.
For further details on our privacy details, please see our Privacy Policy.
Security
All internet payments details are encrypted and secured by using a leading Payments Service Provider. None of your card details are held by Home Barn or on our website.
Copyright
You are granted a limited license to access and make personal use of this web site, but not to download or modify it, except with the express written consent from Home Barn.
All content included on the web site, such as text, graphics, logos and images belongs to Home Barn and is protected by United Kingdom and international copyright laws.
Gift Cards
Gift cards are valid for one year from the date of purchase , we can not except responsibility for any lost or damaged gift card and credit can not be redeemed without original voucher.
**Delivery Terms and Conditions**Â
We use a combination of delivery options depending on the size and weight of your order
Collection from Homebarn is always welcome, when ordering please specify ‘Collect from Shop’ option.  Please check our opening hours online.
Small Parcel – £6.00 & Extra Small Parcel £3.00
For smaller items and our standard UK delivery we use Royal Mail first or second class delivery. This is usually a signed for service. If you are not in to take delivery of the package Royal Mail should leave a red calling card. The item will be taken to your local depot to be collected in person. Or you can contact Royal Mail directly to arrange re delivery of the item.
Should your order not be successfully delivered to you and consequently returned to Home Barn – we will ask you to pay an additional delivery charge for a resend.
Medium Parcel – £12.00  &  Large Parcel £20.00 & Extra Large Parcel £40
This delivery service is tracked to your door and if you are not in to take delivery of the package the courier should leave a contact calling card. This is a signed for service, after two attempts the item will be delivered back to Home Barn or sent to a collection centre for you to collect within timeframes dictated by the courier company.
Should your order not be successfully delivered to you and consequently returned to Home Barn – we will ask you to pay an additional delivery charge for a resend.
Small Pallet – £65.00
Pallet service for small items of furniture and other items too large to post.
After your order we will contact you directly to schedule a specific delivery day. Pallets will be delivered to the curb outside your house, after the driver has confirmed you are home to receive the delivery.
This is a signed for service. If no one is at home they will leave a card with their contact details to reschedule. After two attempts the item will be delivered back to Home Barn.
Pallets are delivered Monday to Friday between 8 and and 6pm on a date previously agreed with you.  There is no exact timing available for a pallet delivery.  If you wish to request an am or pm delivery then there will be an additional charge of £25.
The courier will not remove the pallet or the packaging from your delivery address. Â They are not obliged to move the delivery into your home.
Should your order not be successfully delivered to you and consequently returned to Home Barn – we will ask you to pay an additional delivery charge for a resend.
Large Pallet – £95.00
Pallet service for medium sized items of furniture
After your order we will contact you directly to schedule a specific delivery day. Pallets will be delivered to the curb outside your house, after the driver has confirmed you are home to receive the delivery.
This is a signed for service. If no one is at home they will leave a card with their contact details to reschedule. After two attempts the item will be delivered back to Home Barn.
Pallets are delivered Monday to Friday between 8 and and 6pm on a date previously agreed with you.  There is no exact timing available for a pallet delivery.  If you wish to request an am or pm delivery then there will be an additional charge of £25.
The courier will not remove the pallet or the packaging from your delivery address. Â They are not obliged to move the delivery into your home.
Should your order not be successfully delivered to you and consequently returned to Home Barn – we will ask you to pay an additional delivery charge for a resend.
Special Delivery – For extra large or fragile furniture
We will contact you within 48-72 hours with a delivery quote and if you agree we will then schedule a specific delivery slot with you. A private courier will deliver our larger items of furniture and/or fragile items. Smaller items also ordered may be delivered separately depending on their size.
The lead time for this service is approximately 1 day to 3 weeks depending on your location and availability.
Please note that this item is large and heavy.  Please make sure before buying it that it will fit and can be manoeuvred into the room it is intended for.  The customer will nee to provide 1 strong able bodied person(s) for our driver to assist with carrying.
As you place your order, please be sure to fill in the ‘comments’ box with any specific delivery requests or useful information. Â Please indicate for example which floor you are on, how many flights of stairs need to be climbed. Â Are there any parking restrictions outside the delivery address, will the driver be able to pull up directly outside the address. Â Is there a lift? Â The more information you give us about your delivery address the easier it is for everyone and we can get the right quote to you first time.
If you are located a distance of more than 100 miles from Homebarn please be aware that the quoted lead time may be increased as shipments are often consolidated to further away areas and these deliveries only happen every 2-4 weeks.
Dining TablesÂ
Please call or email us for quote for dining table deliveries.
If you are located a distance of more than 100 miles from Homebarn please be aware that the quoted lead time may be increased as shipments are often consolidated to further away areas and these deliveries only happen every 2-4 weeks.
As you place your order, please be sure to fill in the ‘comments’ box with any specific delivery requests or useful information. Â Please indicate for example which floor you are on, how many flights of stairs need to be climbed. Â Are there any parking restrictions outside the delivery address, will the driver be able to pull up directly outside the address. Â Is there a lift? Â The more information you give us about your delivery address the easier it is for everyone and we can get the right quote to you first time.
Our dining tables are normally delivered with the top attached for safe transportation.
If you need to remove the top for access then you can do this easily by removing the screws which attach the top to the base with an electric screwdriver.
If you are located within a 120 mile radius of our postcode (SL7 3RR) we may in some circumstances be able to send a courier to you who can assist with removal of the top. Please ask if this is something that would be helpful and we can provide an appropriate quotation.
Please note that this item is large and heavy.  Please make sure before buying it that it will fit and can be manoeuvred into the room it is intended for.  The customer will nee to provide 1 strong able bodied person(s) for our driver to assist with carrying.
Please remember; this is NOT a two man delivery, so we will only be able to deliver to the front door. Often the driver will help you inside the house but they are under no obligation to do so and it will depend on his/her schedule and their company’s health and safety policy.
If you require us to send two men on the delivery with your item of furniture we will be happy to give you a quotation for a two man delivery (additional costs will apply).
Home Delivery Terms & Conditions
Please note that all items delivered beyond the threshold of your home are carried out at your own risk. The following handy little check list will help to ensure that we conduct a successful delivery into your home.
ADEQUATE FLOOR PROTECTIONÂ – Please ensure you have placed adequate covering to protect your lovely flooring or carpets. Due to health and Safety the delivery team cannot remove any clothing or footwear.
BREAKABLE OBJECTSÂ – Knocks and falls sometimes happen so it’s always best to remove anything that might break, or get damaged along the delivery pathway before the team arrives.
ACCESS IN PROPERTY – Please let us know before ordering if you have any access issues.  Alert us to twisty passages, low doorways and dog-leg stairs. We will not be able to refund you if the item does not fit into your home or into it’s final location, so please ask away about dimensions before you buy. You also need to make sure our delivery van can make it close enough to your home. Please speak to us beforehand if you’re not sure. Should our logistics team feel that there is a danger to your property and equally to them in delivering large items upstairs, they may refuse to do so.
ACCESS CHECKS AVAILABLE – If you would like our experts to assess your property in advance, just let us know! There will be a charge for this service.
ACCESS ISSUES AND CUSTOMER DECLARATION – We encourage our drivers to go above and beyond to make sure your delivery goes as smoothly as possible, but sometimes their dedication to help get your furniture in place could result in an accidental mark or two on your walls if your access is very narrow. If you would like to proceed please do so knowing that there is a chance that something may get damaged or marked. If you would prefer not to take this risk then we will only be able to deliver the goods to your front door.
PARKING – If your property has parking restrictions, it’s very important that you let us know in advance so we can plan. If a parking permit is required, you must arrange this. Any problems with parking availability which result in a failed delivery or parking ticket, will be chargeable to the customer.
FAILED DELIVERIES – Failed deliveries unfortunately come with a cost. With route planning, vehicle space allocation, drivers road time, there are costs which we cannot claw back. If you need to make changes to your delivery date, please give us plenty of notice to avoid lost fees.
STORAGE OF ITEMS – If your goods are in stock and your order is ready for delivery we will arrange delivery immediately that you place your order and let you know what the date of delivery will be.  Our storage facilities are very limited.  If you cannot take delivery at the previously agreed time please let us know as soon as possible.
By prior arrangement we are (sometimes) able to store in-stock items for up to 10 days.  Should your require 10 days storage please ask before you order as we have limited warehouse facilities.  For longer storage periods there is a storage facility within Buckinghamshire approximately 10 miles from Homebarn which you could independently hire Please ask for details if this could help (we could charge to deliver to this storage facility)
We reserve the right to charge storage fees of up to £125 per item, per week. This can be discussed when required
CONTACTING US
Address: Homebarn Interiors Ltd, Wilton Farm, Marlow Road, Little Marlow, SL7 3RR
Phone: 01628 474 011