Returns Information

We hope you will be delighted with your Home Barn purchase. We understand, however, that occasionally something may not be quite right or you may simply change your mind.

We have tried to make our returns process as straightforward as possible. The information below provides a simple guide to returning an order. Full details of our returns and cancellation terms, together with your statutory rights, can be found in our Terms & Conditions.

Returning an Online Order

If you change your mind about an online purchase, please email us at info@homebarnshop.co.uk within 14 days of receiving your order, including your name and order number.

Once you have let us know that you would like to cancel your order, the goods should be returned to us within a further 14 days.

Please return your purchase unused, in its original condition and, wherever possible, in its original packaging.

For unwanted items, you are responsible for arranging and paying for their safe return to Home Barn. Smaller items can normally be returned using a suitable tracked and insured parcel service, while furniture and larger pieces will require an appropriate furniture courier.

Your original delivery charge will be dealt with in accordance with our Terms & Conditions and your statutory rights.

Returning Furniture

We appreciate that returning furniture requires a little more planning than returning a parcel.

Please contact us before arranging your return and we will confirm the appropriate return address and any information you may need.

Our furniture is often substantial in size and weight, so please use a suitable furniture courier and ensure that the item is carefully protected for its return journey.

Please inspect your furniture carefully before assembly and retain all of its original packaging until you are certain that you wish to keep it. Our furniture is designed to be assembled as part of its installation and is not intended to be repeatedly assembled and dismantled.

Assembly, use or subsequent dismantling may leave marks, affect fittings or components, or otherwise reduce the condition and resale value of the furniture. Where this results from handling beyond that reasonably necessary to establish the nature, characteristics and functioning of the item, we may make a reasonable deduction from your refund to reflect any reduction in value, as set out in our Terms & Conditions.

This does not affect your statutory rights where an item is faulty or not as described.

Refusing a Delivery

If you decide that you no longer want an item when our courier or parcel carrier arrives, please be aware that refusing delivery does not remove your responsibility for the cost of returning an unwanted item to us.

Where our courier or parcel carrier charges Home Barn to return the refused item to us, you will be responsible for this direct return cost and it will be deducted from your refund.

This does not apply where the item is faulty, damaged or incorrectly supplied. Any original standard delivery charge will be refunded where required by law.

If Something Arrives Damaged

We take great care when preparing orders for delivery, but if something arrives damaged, incorrect or incomplete, please contact us as soon as possible so that we can help.

Please email info@homebarnshop.co.uk within 24 hours of receipt, including your order number and clear photographs showing the item, the issue and, where relevant, the packaging.

Please retain all original packaging while we look into the matter, as this may be required by our courier or insurer during their investigation.

Reporting an issue promptly helps us resolve matters as quickly as possible. Your statutory rights are unaffected.

Refunds

Once your return has arrived safely with us, we will inspect it and arrange your refund to the original payment method.

Refunds will be processed within 14 days of receiving the returned goods or receiving evidence that the goods have been returned, in accordance with our Terms & Conditions.

Please be aware that, depending on your bank or payment provider, it may take a little longer for the funds to appear in your account.

Returning an In-Store Purchase

If you have purchased an item from our showroom and change your mind, you may return it within 28 days of purchase with proof of purchase, provided it is unused and in its original condition.

This 28-day returns period cannot be extended.

You will be responsible for arranging and paying for the return of the item to us. Furniture and larger pieces must be returned using a suitable furniture courier arranged at your expense.

Different conditions apply to sale, clearance, reduced-price and ex-display items. Please refer to our Terms & Conditionsfor full details.

Your statutory rights are unaffected.

Bespoke, Made-to-Order & Special Order Items

Bespoke, made-to-order and specially commissioned pieces are produced specifically for you and cannot be cancelled, returned or exchanged once production has commenced.

This does not affect your statutory rights if an item is faulty or not as described.

Where applicable, we will make the bespoke or made-to-order status of an item clear before purchase.

Returning Your Order to Us

Please contact us before returning your order so that we can make sure you have the correct information for your return.

For agreed returns, our address is:

Home Barn Interiors Ltd
Wilton Farm
Marlow Road
Little Marlow
Buckinghamshire
SL7 3RR

For smaller items, we recommend using a tracked and appropriately insured delivery service. Furniture and larger items should be returned using a suitable furniture courier.

Please package your return carefully and retain proof of return until your refund has been completed.

Need Some Help?

If you are unsure about anything, please get in touch. We are always happy to help and will do our best to make the return process as straightforward as possible.

Email: info@homebarnshop.co.uk
Telephone: 01628 474 011

Please  note these are not our return Terms and conditions in full.  For full information regarding cancellations, returns, refused deliveries, delivery, damaged goods and your statutory rights, please refer to our Terms & Conditions.